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6 articles

Having doubts about your order? Let's clear them here!

Articles

I didn't receive my order confirmation, what should I do?

Thank you for being a valued customer and shopping at ALOHAS! You will soon fall madly in love with the wonderfully sustainable product you have purchased. We want this shopping process to be a nice and smooth experience for you. If you provided a va

How can I check my order status?

We've very thrilled and can't wait for you to enjoy your ALOHAS!. Checking the status of your order is very simple. In just a few clicks, you can know its complete status:.

I received a faulty item, what should I do?

At ALOHAS, giving you a smooth experience is at the top of our priority list. We are extremely sorry if you have received a faulty item. Please contact us using the email used to place your order and provide us with more details. This is what must be

I received an incorrect item, what should I do?

Sorry, we slipped! In the event that you receive an incorrect pair of ALOHAS - incorrect product or incorrect size - please contact us through our contact form providing the following information:. What we can do for you:. Of course, you will have a

I'm missing an item from my order, what should I do?

We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:. We work hard every day to improve our processes and guarantee full customer satisfaction. We are a start

Can I modify or cancel my order after it has been placed?

Thanks for shopping at ALOHAS! From now on, we will be in charge of preparing your order with care and love to be ready to arrive wherever you need it. We have received your order and it is currently being processed, as you can see in your order summ