Orders

Having doubts about your order? Let's clear them here!

I didn't receive my order confirmation, what should I do?

Thank you for choosing ALOHAS! Upon completing your purchase, a confirmation email with your order number (starting with INT) and a product summary will be sent to the email address provided during checkout. Look for the subject line containing 'Than

How can I check my order status?

Thank you for choosing ALOHAS! We hope you are happy with your purchase. If you provided a valid email at alohas.io, you'll receive a confirmation email (subject: "Thanks for shopping with us!") shortly. It will include order number - starting with a

I received a faulty item, what should I do?

We apologize for any inconvenience caused by receiving a faulty item. To assist you promptly, please reach out to us via the email used for your order and provide the following details:. 1. Order number. 2. Product name and size. 3. Clear images high

I received an incorrect item, what should I do?

We are terribly sorry about the inconvenience. If you happen to receive an incorrect pair of ALOHAS - whether it's the wrong product or size - kindly reach out to us via the contact form and provide the following details. 1. Confirm the condition of

I'm missing an item from my order, what should I do?

We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:. We work hard every day to improve our processes and guarantee full customer satisfaction. We are a start

Can I modify or cancel my order after it has been placed?

Thanks for shopping at ALOHAS! From now on, we will be in charge of preparing your order with care and love to be ready to arrive wherever you need it. We have received your order and it is currently being processed, as you can see in your order summ