ALOHAS  logo
ALOHAS  logo

All collections

Returns & Refunds

14 articles

Here you can find all you need about our return policies and processes

Articles

What is your return policy?

Sometimes, things just don't work out. It happens!. At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. To provide the

How do I make a return?

We are happy to provide you with all the relevant steps to make a return from our returns platform. If you are returning from a country eligible for “easy returns”, please consult our step-by-step guide. Please remember that we offer this service in

How can I exchange an item?

We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website. Changes can only happen among sizes of the same item. If you want to change your product for a diff

I returned my order, how long does the refund take?

When you return an ALOHAS item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We will accept items that are in new condition, unworn, tags unremoved, and free of damages. We always recommend keeping the tracking information.

How can I track my return?

You can check the status of your return using the tracking number on the return label provided at the moment of your return request. Based on the courier you selected for your return, or the one automatically assigned during the return request - excl

How can I return an item if my country is on the easy returns list?

We want you to love your ALOHAS as much as we do! If you are not entirely happy with your order, it does not fit you or you need a different size, go ahead and request a return through our return platform. Before moving on with your request, please c

How can I return an item if my country is not eligible for “easy returns”?

We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our return platform. Before moving on with your request, please check our return policy and our article How do I make a re

How should I prepare my package for return?

To have your package ready for return, please follow these easy steps!. To make sure we can process your return successfully, please adhere to the requirements below when returning your package:. *Please note: if packaging requirements are not met, a

Can I group more items in a single return?

As you can see on our returns step-by-step guide, you need to select an order and consequently every item of the order you want to return.

My return request is under review, what should I do?

When you create a return request and select the return reason "Defective item", we need to review the issue according to our policy before approving your return. We will be reaching out to you in the shortest timeframe requesting photos that will be

I’ve cancelled my order, when will my money be available again?

In case you need to cancel your order, remember to contact us so we can help you as soon as possible. Please note that we cannot always guarantee a successful cancellation, changes in the delivery address or product selected. For more information, pl

I have issues generating my return label, what should I do?

If you are returning from a country eligible for “easy returns”, you will be able to download your prepaid, pre-addressed return label at the end of the return process. Sometimes, due to temporary system issues, the system is not able to generate the

Where can I drop-off my package for return?

If your country is included in the free-returns countries list, at the end of the return process you will obtain a return label to download (an additional QR code option is currently available for the USA only). On the label, there will be automatica

What is Happy Returns?

We have partnered with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges for our USA customers. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location!. Each c