Here you can find all you need about our return policies and processes
Sometimes, things just don't work out. It happens!. At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. We provide “ea
For hassle-free returns in eligible countries, follow our step-by-step guide. "Easy returns" are available in Spain, the European Union*, the United Kingdom, Australia, Canada, and the United States within 30 days of delivery. *EXCEPT: Albania, Andor
We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website. Exchanges are possible if you want to select different sizes of the same product. You will also be
When you return an ALOHAS item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We will accept items that are in new condition, unworn, tags unremoved, and free of damages. We always recommend keeping the tracking information.
You can check the status of your return using the tracking number on the return label provided at the moment of your return request. Based on the courier you selected for your return, or the one automatically assigned during the return request - excl
We want you to love your ALOHAS as much as we do! If you are not entirely happy with your order, it does not fit you or you need a different size, go ahead and request a return through our return platform. Before moving on with your request, please c
We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our return platform. Before moving on with your request, please check our return policy and our article How do I make a re
To have your package ready for return, please follow these easy steps!. To make sure we can process your return successfully, please adhere to the requirements below when returning your package:. *Please note: if packaging requirements are not met, a
As you can see on our returns step-by-step guide, you need to select an order and consequently every item of the order you want to return.
If you choose "Defective item" as the reason for return, we'll review the issue following our policy. We'll promptly contact you, requesting photos for a thorough review with our product and quality control department. Failure to provide the requeste
In case you need to cancel your order, remember to contact us so we can help you as soon as possible. Please note that we cannot always guarantee a successful cancellation, or changes in the delivery address or product selected. For more information,
For countries eligible for "easy returns," the prepaid return label is available for download at the end of the return process. In case of temporary system issues preventing label generation, an error message may appear. If this occurs, please contac
If your country is included in the free-returns countries list, at the end of the return process you will obtain a return label to download (an additional QR code option is currently available for the USA only). On the label, there will be automatica