Here you can find all you need about our return policies and processes
Sometimes, things just don't work out. It happens!. At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. To provide the
We are happy to provide you with all the relevant steps to make a return from our returns platform. If you are returning from a country eligible for “easy returns”, please consult our step-by-step guide. Please remember that we offer this service in
We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website. Exchanges can only happen among sizes of the same item. Do you prefer to swap with a different prod
When you return an ALOHAS item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We will accept items that are in new condition, unworn, tags unremoved, and free of damages. We always recommend keeping the tracking information.
You can check the status of your return using the tracking number on the return label provided at the moment of your return request. Based on the courier you selected for your return, or the one automatically assigned during the return request - excl
We want you to love your ALOHAS as much as we do! If you are not entirely happy with your order, it does not fit you or you need a different size, go ahead and request a return through our return platform. Before moving on with your request, please c
We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our return platform. Before moving on with your request, please check our return policy and our article How do I make a re
To have your package ready for return, please follow these easy steps!. To make sure we can process your return successfully, please adhere to the requirements below when returning your package:. *Please note: if packaging requirements are not met, a
As you can see on our returns step-by-step guide, you need to select an order and consequently every item of the order you want to return.
When you create a return request and select the return reason "Defective item", we need to review the issue according to our policy before approving your return. We will be reaching out to you in the shortest timeframe requesting photos that will be
In case you need to cancel your order, remember to contact us so we can help you as soon as possible. Please note that we cannot always guarantee a successful cancellation, changes in the delivery address or product selected. For more information, pl
If you are returning from a country eligible for “easy returns”, you will be able to download your prepaid, pre-addressed return label at the end of the return process. Sometimes, due to temporary system issues, the system is not able to generate the
If your country is included in the free-returns countries list, at the end of the return process you will obtain a return label to download (an additional QR code option is currently available for the USA only). On the label, there will be automatica
We have partnered with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges for our USA customers. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location!. Each c