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How can I exchange an item?

We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website.

Changes can only happen among sizes of the same item. If you want to change your product for a different one, you can request store credit to be used for your next purchase. 

Remember: you have 30 days from the date of delivery to request your exchange!

To provide the best possible shopping experience we are extending our return policy for Christmas. Please note orders placed between 21st November 2022 and 24th December 2022 can be returned or exchanged up until 31st January 2023.

  • To exchange an item from a country included in the easy return list, please check our return instructions here.
  • To exchange an item from a country NOT included in the easy return list, please check our return instructions here.

To get more info on how to track your return, please consult our How can I track my return?

Once we receive the unwanted item(s) back in our warehouse, we will issue your new order or your store credit according to your preference and send the confirmation to you via email. 

Please note that this process may take several days. In case you need the correct item(s) as soon as possible, we recommend you make a new purchase from scratch and return your unwanted item(s) asking for a refund, which you will receive within approximately 10-15 days from the date it is processed.

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