How can I return an item if my country is not eligible for “easy returns”?Updated 6 months ago
We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our return platform.
Before moving on with your request, please check our return policy and our article How do I make a return? to confirm whether we offer “easy returns” in your country of residence.
1. Access with your email address or ZIP code (the one used for the purchase) and your order number (starts with INT).
2. Click on Start a return.
3. If you've received an incorrect/defective item and you want to return it, we need to manually review your request. In this case, select ''Yes''. If this is not the case, select ''No'' to continue.
4. Choose your return option: Exchange this item or Return the item.
5. Select the return reason and click on Continue with return.
6. You can either decide to get the amount you paid or shop now with the amount you paid + €20 we give you as a gift.
a) In case you select the money-back option, you will be asked to choose between Store Credit or Refund.
b) In case you decide to shop now you will be redirected to our website and the amount will be already discounted at checkout.
7. Review your return and click on Submit Return.
8. Check your email for the return request confirmation from ALOHAS. There you will find the shipping address where you should send the item(s) back:
We recommend always keeping the tracking information, as we may request it.
IMPORTANT: Please make sure all taxes and duties are covered when you pay for your return. We only process those returns that arrive at our warehouse directly, without any customs paperwork or payment from our side.