How do I make a return?
We are happy to provide you with all the relevant steps to make a return from our returns platform.
If you are returning from a country eligible for “easy returns”, please consult our step-by-step guide. Please remember that we offer this service in Spain, European Union*, the United Kingdom, Australia, Canada, and the United States.
*EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Croatia, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.
Please note that returns have a cost of 4.95 EUR that will be deducted from the refunded amount. Charges may vary for ALOHAS Circle Rewards members (please consult your membership benefits for more info).
Please bear in mind that we do NOT offer refunds on LAST CHANCE purchases. If you wish to return an item purchased as LAST CHANCE, you will be entitled to a STORE CREDIT only.
If you are returning from the rest of the world, please see our step-by-step guide.
If you need it, do not hesitate to consult our return policy.