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How do I make a return?Updated 23 days ago

For hassle-free returns in eligible countries, follow our step-by-step guide. "Easy returns" are available in Spain, the European Union*, the United Kingdom, Australia, Canada, and the United States within 30 days of delivery.

*EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.

If you wish to make an exchange in the aforementioned countries, you won't have to pay anything! However, if you prefer a refund, please take into account the following costs, which will be deducted from the refund amount: 

  • 4.95 € in Spain
  • 7,95 € in the rest of the European Union, United Kindom, and United States
  • 9,95 € in Australia and Canada

If you're returning from the rest of the world, consult our guide.

Feel free to check our comprehensive return policy for any additional information you might need.

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