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I’ve cancelled my order, when will my money be available again?

In case you need to cancel your order, remember to contact us so we can help you as soon as possible. Please note that we cannot always guarantee a successful cancellation, changes in the delivery address or product selected. For more information, please consult our article Can I modify or cancel my order after it has been placed?.

Once the purchase is made, we may charge you immediately after a few days or once the order is fulfilled, based exclusively on the payment method you utilize for your purchase. For more information, please consult When will I be charged for my order?

Once the cancellation is processed by our customer service experts, you will receive a refund confirmation. 

Reimbursement of funds will be allocated to the original form of payment used for the purchase, under the name of SUNSET VENTURES SLU. Please allow up to 10-15 business days for the refund to be processed and be reflected in your bank account.

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