I didn't receive my order confirmation, what should I do?

Thank you for being a valued customer and shopping at ALOHAS! You will soon fall madly in love with the wonderfully sustainable product you have purchased. We want this shopping process to be a nice and smooth experience for you.

If you provided a valid email address during the checkout process at alohas.io, you will receive a confirmation email including your order number - starting with an INT - and a summary of the products purchased, shortly after you have placed your order. To find it easily, look for the subject line containing "Thanks for shopping with us!"

Also, try to look into the spam folder of your email account

If you have not received a confirmation email within 24 hours after purchase, it is often the case that there is an error in the email address provided. In any case, please contact us so we can send the confirmation email to the correct email address as soon as possible.

In case you need more information on shipping timings, please review When I will receive my order?.

I didn't receive my order confirmation, what should I do?Updated 7 months ago