ALOHAS  logo
ALOHAS  logo

All articles

I received a faulty item, what should I do?Updated 9 days ago

We apologize for any inconvenience caused by receiving a faulty item. To assist you promptly, please reach out to us via the email used for your order and provide the following details:


1. Order number

2. Product name and size

3. Clear images highlighting the flaw

4. Photo showing the state of the product's soles

5. Photo displaying the product's traceability number (a 2-letter, 4-number code in gold, visible on the sole or inner lining of the shoe)


Once we receive these images, we will assess the incident and work diligently to resolve the issue. Please upload all images in a single zip folder through our contact form. Your cooperation is appreciated, and we aim to assist you promptly.

Was this article helpful?
Yes
No