My package is missing, what should I do?Updated 10 months ago
Didn't receive your order even though the tracking link says it was delivered?
If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your package. We also recommend you to check around your property as it is possible that the parcel was left there. Secondly, reach out to your local courier to confirm the delivery status.
If after all these checks you still cannot locate your package, please contact us as soon as possible. We might need to start an official investigation with the courier within a month from the delivery date. We appreciate your patience as it could take a few weeks to get fully solved.
Please allow us time to review and investigate your request with our business partners. Be aware that due to general couriers policies, this may take from 8 to 10 days and can be longer based on seasonality.