What is your return policy?Updated 9 days ago
Sometimes, things just don't work out. It happens!
At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange.
To provide the best possible shopping experience we are extending our return policy for Christmas. Please note, orders placed between 21st November 2022 and 24th December 2022 can be returned or exchanged up until 31st January 2023.
We provide “easy returns” from Spain*, European Union**, the UK, Australia, Canada, and the United States.
Please note that returns have a cost of 4.95 EUR that will be deducted from the refunded amount. Charges may vary for ALOHAS Circle Rewards members (please consult your membership benefits for more info).
Please bear in mind that we do NOT offer refunds on LAST CHANCE purchases. If you wish to return an item purchased as LAST CHANCE, you will be entitled to a STORE CREDIT only.
- Exchanges are only possible if you want to select different sizes of the same product. Do you prefer to swap with a different product? You can request Store Credit or just go ahead and use the 'Shop now' feature and we will give you an extra amount to be immediately spent on the next purchase!
- Items must be unused and in their original condition, and labels and seals must not have been removed.
- Pierced earrings including earring pendants and ear cuffs are non-returnable for reasons of hygiene and safety.
- Returned swimwear items must be unworn, untouched, unwashed, and returned in their original undamaged packaging, bearing all of their original labels.
Products that are returned incomplete, damaged, worn, or soiled, will not be taken back.
IMPORTANT: Please make sure you exclusively use the prepaid label generated using our “easy returns” process (when available). In case you are not eligible for a prepaid label, please make sure all taxes and duties are covered when you pay for your return. We only process those returns that arrive at our warehouse directly, without any customs paperwork or payment from our side. In any case, we highly recommend always keeping the tracking information, as we may request it as proof of return.
WE DO NOT REFUND SHIPPING COSTS (OR CUSTOMS CHARGES) IN ANY CASE.
If you experience any problems with the prepaid, pre-addressed label we have provided, or you come across an issue when sending the package, please contact us before paying for additional shipping costs yourself. In case you do pay for sending the package, we will not be able to cover any extra costs or charges.
Need to return? Consult our article How do I make a return?
* EXCEPT: Canary Islands, Ceuta y Melilla
** EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Croatia, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.