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Hi there👋

Shipping timing depends on where the package will be delivered:

Orders outside the European Union: normally take 2 to 4 business days to arrive after being shipped (customs procedures, depending on the country, may extend this timeframe).
Orders within the Europan Union:  normally take 1-3 business days to arrive after being shipped.

⚡️Stock items are shipped 1 or 2 business days after the order has been placed, except if placed during the weekend or during a local holiday. In that case, it would be processed the following business day. Times may vary during peak seasons. 

💚 On-demand items (pre-order) depend on the estimated date reflected on the webpage - or order email confirmation- when the order is placed. For multiple on-demand dates, we send everything at the last one.

👭 Combined orders (stock and on-demand): As all our company policies seek to embrace sustainability, we send the entire order in one go, and by doing that avoid contaminating too much, caused by doing partial shipments. If our client orders multiple items, we send them the full order once the last product is ready, this avoids shipping multiple parcels to the same place.   

You will receive a shipping confirmation email when your parcel leaves our warehouse, it will include the tracking information.

Do you already have an order and what to check when it will arrive? go back to the chat starting view and select the "🎁 Where is my order? " flow, so we can guide you step by step through understanding when you will receive your order

If you don't have an order yet and still need help, feel free to go ahead requesting it. A customer care expert will be happy to support you 😀

Have a lovely day!

📦What is the ALOHAS shipping policy?

Hey there!👋

If you are waiting for your refund for a cancellation or a return, please, be aware that reimbursement of funds will be allocated back to the original form of payment used for the purchase, under the name of SUNSET VENTURES SLU. 

Allow up to 10-15 business days for the refund to be processed and reflected in your bank account. Please note this can change based on the bank entity and agreement you have on it. 

If after this timeframe you are not able to see the amount on your bank statement, please reach out to your bank to have them look into it and contact us if you still need help with it.

Let us know if you need any further help 🙂

Wish you a lovely day ❣️

🎁 Where is my order?

📏 How do I pick the right size?

🔂 How can I make an exchange?

🔙 What is the ALOHAS return policy?

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Retours & Remboursements

Expédition & Livraison

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Comptes & Recompenses

Á la demande

Entretien des produits